At Ganga Handicrafts, we are committed to delivering your marble inlay handicrafts safely and on time. This Shipping Policy outlines our process, timelines, and important details regarding order delivery.
1. Order Processing Time
- All orders are processed within 1–3 business days after confirmation.
- Customized or made-to-order products may take 5–10 business days for preparation.
- Orders are not processed on Sundays or public holidays.
2. Shipping Coverage
- We offer pan-India shipping across all major cities and towns.
- International shipping is also available to selected countries.
3. Estimated Delivery Time
- Domestic Orders (India): 3–7 business days
- International Orders: 7–15 business days (depending on location and customs clearance)
Note: Delivery times may vary due to external factors such as courier delays or customs procedures.
4. Shipping Charges
- Shipping charges are calculated at checkout based on location, weight, and order value.
- We may offer free shipping on selected products or promotional offers.
5. Order Tracking
- Once your order is shipped, you will receive a tracking ID via email or SMS.
- You can track your shipment in real-time through the courier partner’s website.
6. Packaging & Safety
- All products are carefully packed using secure and protective packaging to prevent damage during transit.
- Fragile items like marble handicrafts are handled with extra care.
7. Delays & Exceptions
- While we strive for timely delivery, delays may occur due to:
- Weather conditions
- Courier service issues
- Customs clearance (for international orders)
- Ganga Handicrafts is not responsible for delays beyond our control but will assist in tracking your order.
8. Damaged or Lost Shipments
- If your order arrives damaged, please contact us within 48 hours with photos/videos as proof.
- In case of lost shipments, we will coordinate with the courier partner to resolve the issue.
9. Incorrect Address
- Please ensure that your shipping address is accurate.
- We are not responsible for delays or losses due to incorrect or incomplete address details.
10. Contact Us
For any shipping-related queries, feel free to contact:
Ganga Handicrafts
📧 Email: [gangahandicrafts@gmail.com]
📞 Phone: [+91 7456949191]
Ganga Handicrafts – Delivering handcrafted marble inlay décor with care and reliability.